Privacy Policy

Introduction

FindAddictionTreatments.com ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your data. By using our website and services, you agree to the practices described in this policy.

Information We Collect

Information you provide directly:

• Name, phone number, and email address
• Insurance provider and coverage details
• Substance type and treatment preferences
• Urgency of need and prior treatment history
• ZIP code and geographic location preferences
• Whether you are seeking help for yourself or a loved one
• Messages and questions submitted through our Recovery Guide AI

Information collected automatically:

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and referral source
• Cookies and similar tracking technologies

How We Use Your Information

• To match you with appropriate addiction treatment programs
• To facilitate contact between you and treatment center partners
• To respond to your inquiries and provide requested information
• To improve our website, services, and user experience
• To analyze usage patterns and optimize our matching algorithms
• To comply with legal obligations and protect our rights

Who We Share Your Information With

We share your information only with:

• Treatment center partners: Licensed, accredited addiction treatment facilities that match your stated needs, insurance, and location. These partners are identified in the consent language displayed when you submit your information.
• Service providers: Technology and infrastructure providers who help us operate our website (hosting, analytics, communications). These providers are contractually prohibited from using your data for any purpose other than providing services to us.
• Legal requirements: We may disclose information when required by law, subpoena, court order, or to protect the safety of any person.

We do not sell your personal information to data brokers, marketing companies, or unrelated third parties.

TCPA Consent

By submitting your information through any form on our website, you provide your express written consent for FindAddictionTreatments.com and its designated treatment center partner to contact you by telephone (including automated or pre-recorded calls), text message, and/or email at the number and address you provided. This consent is not a condition of purchase or receipt of services. Standard message and data rates may apply.

Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-out: Opt out of further communications at any time
• Portability: Request your data in a commonly used electronic format

To exercise any of these rights, contact us at privacy@findaddictiontreatments.com.

Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and support our operations. You can manage cookie preferences through your browser settings. Disabling cookies may limit some features of our website.

Data Security

We implement commercially reasonable security measures to protect your personal information, including SSL/TLS encryption for data in transit, encrypted data storage, access controls, and regular security assessments. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Lead information is typically retained for up to 24 months unless you request earlier deletion.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will promptly delete it. If you believe a child has provided us with personal information, please contact us immediately.

California Privacy Rights (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information is collected, the right to delete personal information, the right to opt out of the sale of personal information, and the right to non-discrimination. We do not sell personal information as defined by the CCPA. To exercise your California privacy rights, contact us at privacy@findaddictiontreatments.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

For privacy-related questions, data requests, or to exercise your rights:

Email: privacy@findaddictiontreatments.com